Privacy Policy

At The Scrubb, your trust means everything to us. Protecting your personal information and keeping it safe is at the heart of what we do. This Privacy Policy explains how we collect, use, and safeguard your data, what falls under “personal information,” who may access it, and what rights you have in managing it.

This policy applies only to our official website www.thescrubb.pk. Please note that if you visit or interact with other websites linked from ours, their privacy practices are beyond our control. We always recommend reviewing the policies of those third-party sites before sharing your details with them. By using our website, you agree to the practices described in this Privacy Policy as well as our Terms of Use.

Information We Collect

We collect personal information in different ways when you interact with our brand, including when you:

·       Sign up for an account on our website.

·       Place an order, make a purchase, request a return or exchange, or cancel an order (online or in our retail stores).

·       Reach out to us with questions, requests, or product inquiries.

·       Communicate with our customer service team.

·       Subscribe to our newsletters, catalogs, product updates, offers, or event alerts.

·       Share feedback, submit suggestions, or participate in surveys.

·       Join contests, campaigns, or other promotions.

·       Engage with us through social media channels.

·       Use any other features we may add to our site that require personal information.

By creating an account or interacting with our site, you consent to us collecting this information. When you place an order, we may ask for details like your name, phone number, email, shipping and billing addresses, and credit/debit card information for payment processing.

🔒 Don’t worry, your card details are never shared with third parties. They’re handled securely through our payment service provider. In some cases, we may need to verify your identity, such as by confirming your phone number, which might also be shared with the courier for delivery purposes.

You always have the right to request a copy of the information we hold about you. If anything is incorrect, incomplete, or no longer relevant, you can ask for it to be corrected or removed.

Emails & Text Messages

If you subscribe to our mailing list, you’ll receive emails from us about new products, offers, and updates. By providing your mobile number, you also agree to receive text messages from The Scrubb at the number you shared during sign-up.

Cookies & Research Analytics

When you browse our website, some data is automatically collected through your browser or device. Tools like Google Analytics help us understand customer behavior, such as, how visitors search for products or navigate our site. We use this information to improve product presentation, optimize your shopping experience, and even guide our manufacturing decisions.

Updates to This Policy

We may update or change this Privacy Policy from time to time at our discretion. Any revisions will be posted on our website and will apply only to data collected after the update date. By continuing to use our site after changes are published, you agree to the updated terms. All updates will comply with applicable federal and provincial privacy laws. We recommend checking back regularly to stay informed.

Your Rights

You’re in control of your data. You can request details about the information we have on you, ask us to correct it, or request its removal if it’s inaccurate, incomplete, or irrelevant.

If you’d like more details about our privacy practices, visit the Help Section on our website, check the FAQs, or contact us directly:

·       Email: thescrubb@gmail.com

·       WhatsApp: +92 324 2779226

Your privacy is a priority for us. If you have questions or concerns about how your information is handled, we’re here to help.